5.My 2FA needs to change or is not working. What should I do?

Sometimes we need to make changes to our 2-factor authentication. This happens most often when we change a phone number or get a new mobile phone. 

Bitmain's 2FA specialist can clear your information so that you can update it. Simply submit a support ticket and include:

1. A clear picture of an official photo identifications. This is usually a driver's license or passport, but can be any government issued picture ID. 

2. A picture of you holding the identification. 

 

The security of your Hashnest account is something we take very seriously, for your protection. For that reason we require this confirmation of your identity before we make changes to your account access. 

Have more questions? Submit a request

10 Comments

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    NIKOLOZ


    Edited by NIKOLOZ
  • 0
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    NIKOLOZ

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    Ayoung2006

    My account is asking me to change my google auth but i never had one

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    rohanlepage

    The forced password change at login is asking me for Google Auth and I have never enabled this.  Please help here.

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    Ayoung2006

    Same here? whats going on 

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    navguild

    I changed my password but never had Google auth enabled. Can you help me access my accounts?

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    Zeppelin168

    me too,how to fix that?

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    Ayoung2006

    Anyone going to respond to this problem ??

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    rohanlepage

    Please respond Bitmain.  I have sent you my ID just to be safe and I still have no response and no access to my account.

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    NIKOLOZ
     

    I cannot in my account

     

    my email is raulort75@gmail.com

     

    autenticator google not is correct

     

    what happen

     

    Raul Ortiz Gonzalez Aragon

    ThanhDang • #2 • 2017-08-21 06:46:22
     

    Please reset my Google Auth please. 

     

    Authenticator Google is not correct.

    My email: sangthanh051285@gmail.com

     

     

    cwhiteltd • #3 • 2017-08-21 07:00:56
     

    I NEVER HAD 2FA AND NOW ITS ASKING ME TO PROVIDE A CODE I NEVER HAD! Help me get into my account please so I can check the status of my $15,000 mining hardware order.

     

    Thanks

    heksbilisim • #4 • 2017-08-21 07:21:00
     

    I followed the instructions you said

    1-) Please Click "Help" to find more information regarding Password and 2FA reset.

    unfortunately Unsuccessful

     

    Note: Please reset my Google Auth please. 

     Authenticator Google is not correct.

     

    Heks Bilisim

    TongPauKin • #5 • 2017-08-21 07:30:43
     

    I never had 2FA also.

    Please help.

    My email is evogates@gmail.com

    dzumas • #6 • 2017-08-21 07:32:17
     

    Google Authenticated is not valid

    why??
    The code is 100% correct
    Please for intervention


    dzumas@autograf.pl

    nika251 • #7 • 2017-08-21 07:36:06
     

    Please reset my Google Auth.  My email   nika251@mail.ru

    KurtBeil • #8 • 2017-08-21 07:49:10
     

    I sent via email but received a response that due to increased traffic, such requests are no longer being received via email .. so I attached images to my Ticket 

     

    Request #124226

    IGROKI • #9 • 2017-08-21 09:00:05
     

    My account is not accessible, How to Scan 2FA ?

    VitaliiKutsyn • #10 • 2017-08-21 09:12:07
     

    Good afternoon I want to restore access to my account. When I enter the code Google Auth then writes that the wrong code why?

    serifcuvak • #11 • 2017-08-21 09:38:43
     

    Sms message does not appear for Google verification. Please check.

    rcpcash • #12 • 2017-08-21 09:43:56
     

    I never had 2FA also.

     

    I submitted a ticket but no response yet.

    rudi74 • #13 • 2017-08-21 09:45:47
     

    saya tidak bisa login di pengaturan,bagaimana saya bisa mengaktifkan Google authenticatora

     

    mohon bantuanny

    markminear • #14 • 2017-08-21 09:58:11
     

    Hey you non communicating bastards. Get this shit straightened out pronto or I'm pointing my miners to a different pool. Chop Chop!

    deeneendo • #15 • 2017-08-21 09:58:13
     

    Hello, I never activated 2FA and now I cannot login, please disable 2FA ASAP on my account!

    deeneendo@gmail.com

    jgyurik • #16 • 2017-08-21 10:06:49
     

    I NEVER HAD 2FA ENABLED ON MY ACCOUNT , AND NOW ITS ASKING ME TO PROVIDE A CODE I NEVER HAD!

    I was able to change my password ,but still can not log in to check my orders , bc i got a screen unbond google authenticator

    Request #124813

    Please reset , remove , disable  Google Auth on my account , as i never ever used google authenticator on my account !!!

    AND REALLY WANT TO CHECK MY PAID BUT NOT SHIPPED ORDERS , WANT TO MAKE SURE SOMEONE DID NOT CHANGED THE SHIPPING ADDRESS AFTER  The security of one of Your old servers was compromised !!!

    Ilya • #17 • 2017-08-21 10:07:02
     

    Good afternoon I want to restore access to my account. When I enter the code Google Auth then writes that the wrong code why?

    mobilardo22@yandex.ru

    Ejik • #18 • 2017-08-21 10:09:37
     

    Hello, I never activated 2FA and now I cannot login, please disable 2FA ASAP on my account!

    azs57@yandex.ru

     
    Reply
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