How to edit or cancel the orders

After an order has been submitted, its details, including the item, quantity or payment method, cannot be modified.

If you mistakenly submitted the order, please do not pay for that order and submit a new order with the correct details.

All orders, once paid for, cannot be refunded or cancelled as per Bitmain’s terms and conditions.

After an order has been submitted, we do not accept refund requests as mentioned under “notes” or “overview” before the order confirmation step:

Have more questions? Submit a request

17 Comments

  • 0
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    Mihail


    I paid for my order number 0012017062900486, 11 days ago, and I still havent received the email with the payment confirmation from you. The Bank has not indicated the order number. 

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    Jose

    I paid for my order number 0012017070600872, 5 days ago, the order is confirmed under my profile but bitmain won't even bother sending email to confirm. Wanted to buy more machines but I cant do business like this.

  • 0
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    denis

    Наверно они все упорно их штампуют!))

    Так как на них очередь до конца сентября) 

    Думаю это похоже больше на аферу! 

  • 0
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    Mohamad Supian Selamat

    I've paid my order no 0012017070500300 since 7 days ago but still not received confirmation from Bitmain.

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    amachado017

    Hello, good afternoon, please, I need to solve this request 0012017070301659 can not and should not arrive in Venezuela because there are many problems with the customs and you can lose that merchandise that I need to transfer that money to the other order number 0012017070601642

  • 0
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    Tuan

    Hello, my order ID: 0012017071200188 at 2017/07/13 and I still haven't received the email with the payment confirmation from you.

  • 0
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    Tuan

    My bank cannot input order ID

  • 0
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    Tthompson7

    Revised below.....

    Edited by Tthompson7
  • 0
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    Tthompson7

    Hello,

    Order: 0012017071600007

     USD Wire Transfer was completed today 7-19-2017. Please check for payment & mark order as paid.

    Order email sent with wire transfer confirmation attached to:  webmasterensales2@bitmaintech.com

    Thank you

  • 0
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    Jangid6

    i wanna cancel the orders and please provide me the refund 

  • 0
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    Edward

    Good afternoon, tell me who bought from Alexander miners?

  • 0
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    Kenny Tran

    Hello, 

    I've created tickets asking to resume Order ID:0012017071301137 week now, please look into it because I couldn't sent money with my previous bank but now I can.

    Thank you,

  • 0
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    Davit Chumburidze

    2017-08-06 11:17:16 Order ID:0012017080600116

    Plesae confirmation! i pai banck transfer !!!! please seee

    User: devidsinfo@gmail.com

  • 0
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    Elshora30

    2017-08-11 05:44:59 Order ID:0012017081107777
    Ihave paid some btc but I don't have any confirmation from your side yet please refund my btc again

  • 0
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    Elshora30

    2017-08-11 05:44:59 Order ID:0012017081107777
    Ihave paid some btc but I don't have any confirmation from your side yet please refund my btc again

  • 0
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    maximo5611

    Hello.
    I ordered antminer D3 and power supply, order 0012017081803620. Some time ago I edited the delivery address (the "recipient" field) in the account. But in the order (and in the invoice) the information was not edited. Replace, please, in the order for the corrected address from the account. Thank you.

  • 0
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    reparatiirapide

    I paid for my order number 0012017070300698, Date: 7/3/2017

    To: 1LwGG8K1BqeUGaisp48kQiDuSGxbf9nTGk
    Debit: -0.83300000 BTC
    Transaction fee: -0.01284096 BTC
    Net amount: -0.84584096 BTC
    Transaction ID: c36e153e1023973d3e12719b8c03496fd43791943b031a5d30dcca13a0df7544

    Ihave paid some btc but I don't have any confirmation from your side yet please refund my btc again

     

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