Changing shipping address

For orders shipped out of China:

In the even that the address you would like to change to is in the same country as the original shipping address and your order’s shipment has not been arranged yet, we can change the address for you. Please contact support.bitmain.com with your order ID and new address details.

If the address that you would like to change to is in a different country than the original address, we cannot change the address of your order. Please confirm whether the address in order is available or not, if not, please inform us to make the order invalid to avoid shipping by mistake

 

For orders shipped in China:

If your order address is to HK, Macao, Taiwan, the address in your order cannot be changed to an address in mainland China.

If you want to shipping to mainland China, please make your order on the Chinese language version of Bitmain’s website: https://shop.bitmain.com/main.htm?lang=zh

Have more questions? Submit a request

23 Comments

  • 5
    Avatar
    Pozynich Segii

    I have made an order 0012017062800633. I chose Russia as my country because there was no Ukraine in the given list (can you please fix it?). I need you to make some changes in my order. My real address is Ukraine, 73008 index, Kherson region, Kherson city, lane Smolenskiy, 61, apartment 14. Answer me please in next few days and I will pay for the order with new shipment address. Thanks.

  • 1
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    Kachaev

    i have same problem as Pozynich Segii. Today I placed order (0012017070401540), but I can't choose Ukraine from the country list. Can you add Ukraine in the list?

  • 0
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    amachado017

    Hello, good afternoon, please, I need to solve this request 0012017070301659 can not and should not arrive in Venezuela because there are many problems with the customs and you can lose that merchandise that I need to transfer that money to the other order number 0012017070601642

  • 0
    Avatar
    amachado017

    Hello, good afternoon, please, I need to solve this request 0012017070301659 can not and should not arrive in Venezuela because there are many problems with the customs and you can lose that merchandise that I need to transfer that money to the other order number 0012017070601642

  • 0
    Avatar
    Velishebi

    EDIT: the problem was solved!

    Edited by Velishebi
  • 0
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    Vakhtang Gurgenidze

    .

     

    Edited by Vakhtang Gurgenidze
  • 0
    Avatar
    Gaon M&T Co., Ltd

    URGENT!!!
    I have opened ticket, Request # 107017.
    Please respond on that ASAP.
    Updated invoice is asked for remittance.

  • 0
    Avatar
    Nasik1 Nasik1

    Order ID: 0012017081102714

    Hello ! Change the address of delivery at :

    Chirkov Roman Alekseevich 89821218481

    Zapadnay 11 Izevsk Udmurt Republic Russia 426019.

    (I'm moving and will not be able to pick up the parcel. Thank you)

  • 0
    Avatar
    Sudhir Shrestha

    My order id is 0012017081101151 
    My shipping address in the order is incomplete 

     

    My complete shipping address is 

    Sudhir Shrestha 
    5/114 Epping Rd 
    North Ryde 
    Sydney NSW 2113 
    Australia

    PLEASE CHANGE MY ADDRESS !! thank you

  • 0
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    Sudhir Shrestha

    My order id is 0012017081101151 and it has been paid !

    My shipping address in the order is incomplete

    My complete shipping address is

    Sudhir Shrestha 
    5/114 Epping Rd 
    North Ryde 
    Sydney NSW 2113 
    Australia 
    mobile 0434807606

    PLEASE CHANGE MY ADDRESS !! thank you

  • 0
    Avatar
    LEE KEUNBONG

    Dear Bitmain Technologies CS Team,
    I'm writing to seek your assistance regarding the shipping adress of my order.

    Order Number:

      0012017080304220,
      0012017080304138,
      0012017080304068,
      0012017080304068.


    . The order was originally adressed to "South KoreaICHEONICHEON2091, Gyeongchung-daero, Bubal-eup, Icheon-si, Gyeonggi-do, Republic of Korea", but I would like to change the order to the adress below:

    1. My order: 0012017080304220
    Recipient: Chun hyemin
    Telephone: 010-2645-8960
    Address: Seogangro 9-gil 45
    Taeyoung Apt. 102-802
    Mapogu, Seoul 04060
    South Korea (zipcode: 04060)

    2. My order: 0012017080304138
    Recipient: Jung jaehyung
    Telephone: 010-4983-0464
    Address: 14, World Cup-ro 3-gil, MapohanriverPrugio 202dong 2609ho, Mapo-gu, Seoul, Republic of Korea (Zipcode: 04024)

    3. My order: 0012017080304068
    Recipient: Kim sunjung
    Telephone: 010-8551-5806
    Address: 38, Yonsei-ro 2ma-gil, dongwoo jutaek 502ho, Seodaemun-gu, Seoul, Republic of Korea (Zipcode: 03777)

    4. My order: 0012017080304068
    Recipient: Cha kyungsoo
    Telephone: 010-5063-2427
    Address: 21, Salgoji 8-gil, 103ho, Seongdong-gu, Seoul, Republic of Korea (Zipcode: 04764)

    Thank you in advance for your help.
    Sincerely, LEE KUNBONG

  • 0
    Avatar
    Mohsenpsh

    please fix the country list. iran, turky, ukrain .... is not in list.

  • 0
    Avatar
    LEE KEUNBONG

    #Mohsenpsh

    It was written my message.

    LINK:

    https://bitmainhelp.zendesk.com/hc/en-us/articles/115000384634/comments/115000139874


    I fixed the country in Republic of Korea.

    you will check it please.

     

  • -1
    Avatar
    LEE KEUNBONG

    Dear Bitmain Technologies CS Team,
    I'm writing to seek your assistance regarding the shipping adress of my order

    0012017080304220,
    0012017080304138,
    0012017080304068,
    0012017080304068.

    The order was originally adressed to "South Korea ICHEONICHEON 2091, Gyeongchung-daero, Bubal-eup, Icheon-si, Gyeonggi-do, South Korea", but I would like to change the order to the adress below:

    1. My order: 0012017080304220
    Recipient: Chun hyemin
    Telephone: 010-2645-8960
    Address: Seogangro 9-gil 45 Taeyoung Apt. 102-802 Mapogu, Seoul, 04060, South Korea (Zipcode: 04060)

    2. My order: 0012017080304138
    Recipient: Jung jaehyung
    Telephone: 010-4983-0464
    Address: 14, World Cup-ro 3-gil, MapohanriverPrugio 202dong 2609ho, Mapo-gu, Seoul, 04024, South Korea (Zipcode: 04024)

    3. My order: 0012017080304068
    Recipient: Kim sunjung
    Telephone: 010-8551-5806
    Address: 38, Yonsei-ro 2ma-gil, dongwoo jutaek 502ho, Seodaemun-gu, Seoul, 03777, South Korea (Zipcode: 03777)

    4. My order: 0012017080304068
    Recipient: Cha kyungsoo
    Telephone: 010-5063-2427
    Address: 21, Salgoji 8-gil, 103ho, Seongdong-gu, Seoul, 04764, South Korea (Zipcode: 04764)

     

    appendix) South Korea = Republic of Korea

    Thank you in advance for your help.
    Sincerely, LEE KEUNBONG

  • 0
    Avatar
    Pererva Sergii
    Good afternoon, ladies and gentlemen
     
    Please, if it is possible to combine orders ID: 0012017081605194 & 0012017081603202 and change sending address to my default  address on account:
    First Name Serhey    
    Last Name Pererva    
    Street Address 78 McCullough Dr.    
    P.O.Box UA42467    
    City New Castle    
    ZIP Code 19726    
    ZIP Code (повний) 19726-2079    
    State DE (Delaware)    
    Country United States    
    Phone 862-236-5550
    All additional costs are ready to pay. Shipping to USA by UPS. I venture to your cooperation!
     
    Best regards!
  • 0
    Avatar
    carlosferrer1

    Hello.. Please I need to update the ZIP Code for my order # 0012017081804136

    The new ZIP Code is 33166... the rest is OK.

    thanks

    Carlos Ferrer

  • 0
    Avatar
    alexander rossodivita
    Order ID 0012017081603415 Hello, good afternoon, please change my shipping address
    Neywar Group - Johnan Zapata

    350 Lincoln Rd, 2nd Floor
    Miami Beach. Florida. United States. Zip Code 33139

    Telephone: (001) 7868535414.

    thanks
  • 0
    Avatar
    Krypto Mine

    Hi

    Could you change my address too? Why there is no option to provide one address for delivery and second for invoice?

  • 0
    Avatar
    Afantag

    hi,

    Order ID: 0012017080200611

    Order ID: 0012017080204352

     

    I ask you to review my appeal again.

    In view of the fact that it was necessary to quickly form an order - there was an
    error!

    Country Tajikistan was mistakenly chosen - instead of Kazakhstan!

    The city is listed correctly - Almaty !!!

    The address is also formed erroneously due to the speed of registration.

    I ask you to re-change the delivery address:

    Kazakhstan, 050006, Almaty, Nauryzbaysky district, Shugyla micro district, Dostyk
    microdistrict, house 25.
    Phone 87057362375

    I very much look forward to understanding!

     

  • 0
    Avatar
    Krypto Mine

    Waiting 2 weeks on ticket. Could you check ticket ID: 123105?

  • 0
    Avatar
    Rima

    My order id is 0012017081100527 and it has been paid !

    My shipping address in the order is incomplete

    My complete shipping address is

    Andrei Rusakov
    Telephone: 89872976227
    Address: Russia,Tatarstan,Kazan,Irken h.77,420140

    PLEASE CHANGE MY ADDRESS !! thank you

  • 0
    Avatar
    MINJAE HONG
    Dear Bitmain Technologies CS Team, 

    I'm writing to seek your assistance regarding the shipping adress of my order.

    Order Number:

      0012017080303272,
      0012017080303403,
      0012017080303501,
      0012017080303548.


    . The order was originally adressed to "yeongdeongpo dangsandon6ga 346-2 c&S 303,SEOUL, 02564,South Korea", but I would like to change the order to the adress below:

    1. My order: 0012017080303272
    Recipient: Jang Hyun Myung
    Telephone: 010-3617-4698
    Address: Residence LIKEHOME apt.A-205, 80, Cheomdan-daero, Yeonsu-gu, Incheon, Republic of Korea (zipcode: 21988)

    2. My order: 0012017080303403
    Recipient: Jung Chaeyoon
    Telephone: 010-2327-4155
    Address: Lotte castle campus town apt.201-3042  , 55, Songdogwahak-ro 27beon-gil, Yeonsu-gu, Incheon, Republic of Korea (Zipcode: 21982)

    3. My order: 0012017080303501
    Recipient: Tak Hyun Jun
    Telephone: 010-9262-1076
    Address: Lotte castle campus town apt.C-209, 55, Songdogwahak-ro 27beon-gil, Yeonsu-gu, Incheon, Republic of Korea (Zipcode: 03777)

    4. My order: 0012017080303548
    Recipient: Kim Chang-soo
    Telephone: 010-9228-7016
    Address: Residence LIKEHOME apt.A-207(laundry) , 80, Cheomdan-daero, Yeonsu-gu, Incheon, Republic of Korea (Zipcode: 21988)

    Thank you in advance for your help.
    Sincerely, MINJAE HONG

  • 0
    Avatar
    Gajraj Rai

    URGENT!!!

    Order: 0012017090504279

    Please change my shipping address to following address:

    Dorji 
    Chophel Technology
    Post Box 1402
    Opposite Hotel Meto Pema,
    Norzin Lam, Thimphu Bhutan
    Mobile No.: 17672558
     
    Also I need updated performa invoice for the above order.
    Thank you.
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