Ordering & payment process

NOTE: Recently the order may be confirmed little bit late. We will extend the confirming peroid to 10 days. The order can be confirmed once we receive your transfer even though the order may show 'expire'. Please make sure you have marked order ID when you transfer USD.

Before placing an order you need to create an account. To create an account go to www.bitmain.com, click the down arrow next to the image on the upper right side of the page and select “Register”. Follow the screen prompts.

 

1)   On this page, you can choose product you are, by selecting product with your mouse.

2)    On the product page, you will find detailed information about product, price, and discount table. Also here you can chose amount of units. After you select amount, you can proceed with pressing ADD TO CART and you will be transferred further.

3)   On this page you confirm selected units by pressing Billing to cart.


 

4)    On the 4th page, you are accepting all terms checking "I have read....", and to proceed further you can press Checkout.

5)   On picture 5 you are inserting delivery address, by pressing New Address. Then select your country, Name and all requested information. By Selecting Shipping method – you can chose what courier you prefer to use for delivery.

Then you select payment method – please note that webpage will not accept USD wire orders with amount less than 600$, for such amounts you can proceed only with BTC.

Please press SUBMIT

 

6)  On next page you will get final invoice, with all details. If it is USD wire, you will get USD bank details, if it is BTC payment, you will get BTC payment details.

USD wire – should be paid within 3 days. BTC payments should be done within an hour.

ORDER ID is your unique code, which has all your information.

After you confirm all, you will get email notification.

 

When Bitmain will receive your wire, you will get email paid “BITMAIN Order Paid”.

 

 

Have more questions? Submit a request

37 Comments

  • 0
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    smolina34

    Hi, Yesterday I paid the order 0012017012400165 and it still appears unpaid

  • -1
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    Omar Rocha

    can i pay with credit or debit card?

  • 0
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    Wei Horng Lee

    Hi, Yesterday I paid the order 0012017051000039 and already send payment slip via email, but it still appears unpaid.

  • 0
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    Josef Lauterbach

    Hi, I made an order on Thursday but I have different informations about bank account. How is this possible? 

  • 0
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    Hoangbeo121

    in my country , saturday and sunday all bank off. with 3 day ,i have order in Thursday, with two day, i can't do anything. 
    Please support , because at weekend , no one in company working.

  • 0
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    mauro balbuzano

    I made the payment of my order number 0012017052400487,  11 days ago and I still have not received the confirmation email of payment from you

  • 0
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    Omar Armenteros

    I also have an Order in, I have a second order that I need to send wire for but I am confused on the confirmation of my wire to you for the initial order. I would like to make payment for the second order but waiting on your confirmation that the first order is good to go.

  • 0
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    E Banks
    This is in response to "Bella" from bitmain telling me repeatedly (after they already received my wire) that I need to pay MORE than what the invoice told me to pay. Bitmain is REFUSING to mark my order as paid in full even though I paid the FULL invoiced amount.
    Order 0012017060500431
    This is getting very frustrating. I no longer wish to communicate with you, please transfer my issue to someone who knows what they are doing. I SENT THE FULL PAYMENT AND YOU ARE CHEATING ME. As you can see from the 2 attached wire confirmations I have wired the EXACT amount required on the invoice. You are lying to say that your bank only charges $5 and there was NO intermediary bank fees because I did not route through an intermediary bank. The order I placed on June 1, 2017 I paid the EXACT amount that was requested on the invoice and it processed just fine and I received the order paid confirmation. I have attached that wire confirmation so that you can see. As you can see from the wire confirmation from June 5, 2017 you can see that again, I sent the EXACT amount that was invoiced but you are having difficulty marking my order as paid. Stop the games and mark my order as paid as I have paid what was invoiced.
  • 0
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    E Banks

    @Andy NIU

    Is this statement not true: "When Bitmain will receive your wire, you will get email paid “BITMAIN Order Paid”."

    According to this statement my order should have been PAID. I sent the wire 5 minutes after I placed my order for the EXACT amount invoiced, but Bitmain now keeps telling me I have to pay an additional amount. I cannot get any help from "Bella" because she is being ridiculous. Please investigate this situation.

    Thank you

     

    --------------------------

    Sorry about that. We will reconfirm the issue and reply you in tickets soon.

  • 0
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    Daniel Elizaur

    Hello, yesterday I pay order N° 0012017060700866 placed in 2017-06-07 14:26:11.0 , I Submited the pdf of the SWIFT in the Bitmain-Ticket ID 59931, I'm worry because the 3 day period is about to end.

    Thanks.

  • 0
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    hasui8324

    Order ID: 0012017060701312 Payment method: USD, remitted the bank, but it remains unpaid.

  • 0
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    skull550

    Hello I pay the remanent fee yesterday throught the wallet address that you gave me, the status is the same, It's suppose to apply the founds to my account and change the status to paid. the order ID 0012017060800129,131,132,133,136

  • 0
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    Gentian mema

    hello, it was 11 days since I made a bank transfer but I have not yet received a response. Please inform me, my order no 0012017060500594

  • 0
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    Aaron Berg

    Hi, I'm having a similar issue. 

    Order ID: 0012017061600670

    Date : 2017-06-16 20:36:08

     

    I paid from my HashNest wallet at 2017-06-16 20:37:42 UTC. 

    https://bitinfocharts.com/litecoin/tx/8eb80af4c193510438b811ac62c2b3d30e961167a43ec80707956c56855085ae

    Bitmain address received payment but didn't credit my Bitmain account.

     

    ----

     

    Additionally

     

    Order ID: 0012017061600449

     

    Payment was credited to my account but email confirmation was never sent.

     

  • 0
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    Anisov Alexander

    Hello, there are 7 S9 units, I'll give you cheap, urgently need money, ask questions by email anisovaleksandr1990@gmail.com

  • 0
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    Dobri Dinev

    Hi, I made a full payment of my order // Order: 0012017061500207 // on Friday 16.06.2017 /bank transfer/ but today 19.06.2017 in my account, the order still appears unpaid, also no confirmation email received. Just adding that the money was taken from my bank account the same day because I paid for express delivery.

  • 0
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    Usvolk93

    Please confirm payment for ORDER: 0012017061700043. Wire transfer has been completed within 3 working days of order. $2711.58USD has been successfully transferred please confirm payment of my order... YOU NEED TO CONFIRM PAYMENT PLEASE. STOP FAILING YOUR CUSTOMERS.

  • 0
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    Khurrambinkamal

    I paid for 10 antminer l3+ my order number is 0012017061300058 but it is still not confirmed please email me the confirmation

  • 0
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    Tokhir Tulaganov

    Hi,  I paid the order 0012017061800089 on Sunday 2017-06-18  but it still appears unpaid. I send confirmation & link to LTC blockchain,  by email.  Where is support? Who is "Bella" ? Why nobody don't answer to the questions ?

  • 0
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    Jbasilio C10

    Paid the last L3+ Batch with litecoins to the address provided, it says it is paid now but never received the confirmation email, I sent ticket asking for my confirmation email and and the person who replied 24 hours later asked me to provide proof of payment, I sent the order number and screenshots of the order that in my screen says it's paid and now it's been over 24 hours with no reply

  • 0
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    tan
    Edited by tan
  • 0
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    tan
    Edited by tan
  • 0
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    아이엔지
     Is this statement really not true: "When Bitmain will receive your wire,                                                     you will get email paid “BITMAIN Order Paid”."

    According to this statement my order should have been PAID. I sent the wire about Order: 0012017061400477  after I placed my order for the EXACT amount invoiced, but Bitmain now keeps telling me I have to pay an additional amount. I cannot get any help from BITMAIN.  Please investigate this situation. I also spent remittances by email several times.

    I want quick answers by email (ingyes@naver.com)

    Thank you

    Edited by 아이엔지
  • 0
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    아이엔지

    I think every time I get your answer. A very fundamental question arises.
    Why do I send an email and you email me again, the content is the same anyway, I think I communicate with each other and send and receive e-mails to solve my questions. Do you agree with me?

    Andy NIU(Bitmain)

    Jun 22, 17:04 CST

    This request was created from a contribution made by 아이엔지 on June 22, 2017 08:25 UTC.

    Link: https://bitmainhelp.zendesk.com/hc/en-us/articles/221888028-Ordering-payment-process#comment_115000050554

     

     Is this statement really not true: "When Bitmain will receive your wire,                                                     you will get email paid “BITMAIN Order Paid”."

    According to this statement my order should have been PAID. I sent the wire about Order: 0012017061400477  after I placed my order for the EXACT amount invoiced, but Bitmain now keeps telling me I have to pay an additional amount. I cannot get any help from BITMAIN.  Please investigate this situation. I also spent remittances by email several times.

    I want quick answers by email ( [ingyes@naver.com](mailto:ingyes@naver.com))

    Thank you

  • 0
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    avram

    paid 3 orders with litecoins. no confirmations  after 4 day

  • 1
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    Anisov Alexander

    There are 4 miners s9, I will give 4 miners for 2800, ask questions by mail anisovaleksandr1990@gmail.com

  • 1
    Avatar
    Anisov Alexander

    Left 4 miners s9, I will give 4 miners for 2800, delivery within 15 days after payment, ask questions by mail anisovaleksandr1990@gmail.com

  • 0
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    smolina34

    I made the payment of my order number 0012017062000421,  4 days ago and I still have not received the confirmation email of payment from you

  • 0
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    Darnell King

    Sent usd wire on 6-16-2017 order#00120170601400003 still have yet to receive confirmation. Where is customer service.?

  • 0
    Avatar
    Anisov Alexander

    Left 4 miners s9, I will give 4 miners for 2800, delivery within 15 days after payment, ask questions by mail anisovaleksandr1990@gmail.com

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