If users’ accounts login in a different ip address, our system will forward a reminder email to their account email automatically. If it’s not your operation, please change all the passwords including trade pin on hashnest immediately and apply for 2FA asap. You are not supposed to reply the reminder email which is automatically triggered. Please contact us by clicking the link in the email, and we will try to block the ip address if it’s found with bad actions.
Have more questions? Submit a request