How to create/revise a repair ticket

In order for us to locate the package with your returned parts there needs to be a Repair ticket. Without the repair ticket, we cannot proceed with the repair.

How to create repair ticket?

1.Please copy the address as below into your web browser.

https://shop.bitmain.com/user/repairHeaderAdd.htm

Or you can find it as following steps: Support - Create Repair Ticket

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And enter your username and password to login. If you don’t have a Bitmain account, please click “Sign Up” to create one.

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2.After login, you will enter the page to create a repair ticket.

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Mark for Details

  • Make sure you are on the English operation page;
  • Courier: Please choose a Courier. If you do not choose a Courier you will get an error message requiring the “billname”.
  • Tracking No.: Please exactly match the tracking no. on the shipping label. Tracking numbers can only be used once.
  • Repair Site: Please select a repair center. HongKong is available for clients from all over the world; US-California is only available for US clients.
  • Edit: You can add more types by click it.
  • Important: Remember to save each line after edit.

 

3. After submitting, you will see a page as below, which means that you have created a ticket successfully. The status of the ticket should be “Uncollected”.

How to revise a repair ticket?

1. Click the button “View”, you can view the information of your ticket. Before we confirm the ticket, the user is allowed to revise the ticket as below.

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Mark for details

 

  • Make sure the information in your Repair Ticket matches the actual information that you shipped back, or it will delay the repair.
  • You can only revise your repair ticket before the status change to “Collected”.

 

Before you create the repair ticket,

1. Please read the Guidance for repair as below carefully.

https://shop.bitmain.com/workOrderGuide.htm

2. Please pack the defective parts well and ship them back as below. How to pack the hash board:

How to pack the hash board: https://enforum.bitmain.com/bbs/topics/3686

 

Have more questions? Submit a request

1 Comments

  • 0
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    Donnelv

    Is an RMA issued before the DHL AWB is created?

     

     

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